By using this website or booking our services, you agree to the terms outlined on this page. Service scope, pricing, access requirements, cancellations, and responsibilities will be confirmed before work begins.
Cancellation Policy
Please provide reasonable notice when cancelling or rescheduling a booked cleaning service. Late cancellations or inaccessible premises may result in a cancellation fee.
Service Guarantee
If any completed work does not meet the agreed cleaning scope, please contact us promptly. We will assess the issue and, where applicable, return to re-clean the affected area at no additional cost.
Website Disclaimer
The information on this website is provided for general guidance and may change without notice. Quotes, service availability, inclusions, and cleaning outcomes depend on the specific requirements of each property.
Cookie Policy
This website may use cookies to improve functionality, understand website usage, and support marketing activities. You can manage or disable cookies through your browser settings.
Accessibility Statement
We aim to make our website accessible and easy to use for all visitors. Please contact us if you experience difficulty accessing any information or functionality.
Complaints Policy
We take service concerns seriously and aim to resolve complaints fairly and promptly. Please provide details of the issue so our team can investigate and respond appropriately.
Payment Policy
Payment terms, accepted payment methods, and due dates will be stated in your quote, proposal, or invoice. Additional work outside the agreed scope may require separate approval and charges.